We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful basis for the processing in each case are set out below.
We will collect personal information from you when you make an enquiry or use our ‘Plan Your Trip’ option on our website. The personal information we request you to provide include;
This information will be used in order to provide you with information on travel options, provide a quote or contact you; this is done if you have previously made an indication that you want to hear from us. We also collect personal information from you when you make a booking through a Travel Agency (i.e Online or Offline), Distributor / Destination Management Company or one of our Representatives, if that is how you are referred to us.
We may also ask you for your passport information and weight (confirm with HOD on whether this is captured at the time of booking) if you are booking air travel with us or to arrange visas for Sri Lanka. This will also include details of any other friends or family who are accompanying you as part of your booking. We do not collect personal information relating to children except for their ages. However, passport information relating to children will be collected when arranging air travel and visas to enter Sri Lanka.
This information will be used to assist us to organise your tours and accommodation, make bookings on your behalf and will make sure that you (and any other family or friends who are accompanying you) receive the services and products set out in your itinerary.
We may also collect personal information for the purpose of obtaining visas for you or your family members. The information collected will be based on the requirements mandated by the respective embassies and may include personal information relating to your net worth, employment, travel insurance and other special category information such as health status.
We may use a third party analytical service provider such as Google for web traffic analysis and reporting:
Our business works closely with hotels within the Aitken Spence Group and hotel partners that are third party owned and operated hotels, activity providers and transport services. We need to share your personal information with them to be able to provide you with the services you expect.
We also use Global Payments, a third party payment channel to securely process your credit card payments.
We do not transfer your personal information outside of Sri Lanka unless you are booking onward travel.
We may market certain services relating to your tour while in the destination. If you are a representative or provide travel services, we may send you newsletters or information related to promotions.
We take the protection of your personal information very seriously and have implemented organisational, technical, physical and administrative security measures in accordance with standard industry practices. These measures are reviewed and updated regularly to ensure what we have implemented remain appropriate.
We retain your personal information for the period required to provide the services you require and to meet other regulatory requirements. For instance, information relating to financial transactions are required to be kept for a specific period of time to meet financial and tax obligations.
We use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed.
You have certain rights with respect to any personal information that we store. It is within your right to;
If you send us a request in order to exercise any of the rights which have been mentioned above, we may request you to verify your identity before proceeding; we do this in order make sure that your data is kept secure and protected.
If you wish to exercise any of the rights set out above, our contact details are shown at the end of this policy.
You can also submit a complaint to the UK Information Commissioner or any other applicable EU National Supervisory Authority. We would appreciate the opportunity to address your concerns before you report a complaint to the supervisory authority and therefore we would be grateful if you would contact us before approaching the ICO.